Help & Support — FAQs and ways to reach us.

Lineo creates AI ancestry estimates and fun portraits from a selfie. All results are for entertainment and cultural discovery only — Lineo is not a medical or genetic test.

Frequently asked questions

What is Lineo?

Lineo estimates your likely ancestry regions and creates fun AI portraits from a selfie — for entertainment and cultural discovery.

Is this a real DNA test?

No. Results are AI-generated estimates for entertainment, not a medical or genetic test.

How do credits work?

Each service costs credits. Get credits with a subscription (renews credits every period) or a one-time credit pack.

How do I cancel my subscription?

You can manage or cancel anytime from your App Store account, or via Profile → Manage subscription.

Are my photos stored?

Your photos are used to generate your result. You can export or delete all your data anytime from Privacy & Data.

How do I restore purchases?

Subscriptions can be restored from Profile → Restore purchases. Credits are tied to your account and are re-synced automatically when you sign in.

Still need help?

Email us and we’ll get back to you as soon as we can.
Contact support
support@era-lab.com